Effective Date: 01/01/2025

Introduction

Welcome to Proxelera. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the policies and procedures of collection, use, disclosure and protection including how we collect, use, and safeguard your information when you use our website.

Please read this Policy before using Proxelera Website and submitting any personal information. This policy is a part of and incorporated within and to be read along with Cookie Policy and Terms and Conditions.

1. Information covered by this Policy

This policy applies to Information collected and processed by Proxelera consisting of following:

1.1 Personal information is information related to a visitor, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.

1.2 Sensitive personal data or information (“SPDI”) is such personal information that is collected, received, stored, transmitted or processed by Proxelera, consisting of:

  1. Password;
  2. Financial information such as bank account or credit card or debit card or other payment instrument details;
  3. Physical, physiological and mental health condition;
  4. Sexual orientation;
  5. Medical records and history;
  6. Biometric information;
  7. Any detail relating to the above personal information categories as provided to Proxelera for providing service;
  8. Any of the information received under above personal information categories by Proxelera for processing, stored or processed under lawful contract or otherwise.

Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.

2. Purpose

  1. Proxelera shall collect and use Information for legitimate business purposes in order:
  2. That a visitor may download product information, order products and take advantage of certain other features of Proxelera website;
  3. To provide information or interactive services through this website, to the visitor’s e-mail address or, where the visitor wishes it to be sent by post, to the visitor’s postal address;
  4. To seek the visitor’s feedback or to contact the visitor in relation to the services offered on Proxelera’s website;
  5. Sexual orientation;
  6. To process orders or applications submitted by the visitor;
  7. To administer or otherwise carry out Proxelera’s obligations in relation to any agreement that the visitor may have with Proxelera;
  8. To anticipate and resolve problems with any goods or services supplied to the visitor;
  9. To create products or services that may meet the visitor’s needs;
  10. To process and respond to requests, improve Proxelera’s operations, and communicate with visitor/s about Proxelera’s products, services and businesses;
  11. To allow the visitor to subscribe to Proxelera’s news alerts.

3. Collection of Information

Only minimum Information required to meet the purposes mentioned in this policy shall be collected from the visitor/s. Neither Proxelera nor its representatives shall be responsible for the authenticity of such Information provided by the visitor/s. As normal business practice, Proxelera may collect Information in order to enable the secure online authentication, interaction and transaction with natural persons. This may include the installation of cookies and the collection of other session data.

4. Access, Correction of Information and Withdrawal of Consent

Any modifications / corrections required to the Information can be carried out on the website. In the event the visitor is unable to do so due to lack of functionality in Proxelera’s website and / or the visitor wants to withdraw his / her consent to provide SPDI, he / she may contact the Grievance officer, the details whereof are provided in clause 10 of this policy.

5. Retention, Processing and Storage of Information:

5.1 Proxelera shall retain Information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this policy.

5.2 Proxelera has implemented required security practices and standards in line with the global standards and have a comprehensive documented information security program and policy in place, which contains managerial, technical, operational and physical security control measures that commensurate with the information assets being protected with Proxelera’s nature of business. It is being reviewed periodically to keep pace with business, technology and regulatory changes.

6. Disclosure of Information

6.1 Proxelera shall not use or disclose Information for purposes other than as mentioned in this policy, except with the consent of visitor providing such Information or as required by law. However, Proxelera may be legally required to disclose the Information in the following cases:

  1. Where the disclosure is necessary for compliance of a legal obligation;
  2. Where mandated under the law by government agencies to disclose such Information.

6.2 Where necessary, Proxelera may disclose Information to business partners or third parties during the normal course of business for the purposes mentioned in this policy. In such cases, Proxelera will only share Information related data when Proxelera is assured that:

  1. Where mandated under the law by government agencies to disclose such Information. The Information is processed legitimately and appropriately by the business partner or third party in line with the established consent or in line with legal requirements.
  2. The business partner or third party has adopted a reasonable and equivalent level of security practices and procedures to ensure security of the Information shared.

7. Data Sharing & Disclosure

We do not sell your data to third parties.

We may share data with legal authorities if required.

Third-party analytics services (e.g., Google Analytics) may process usage data.

8. Data Security

We implement industry-standard security measures.

However, no method of transmission is 100% secure.

9. Updates to This Policy

This policy may be updated periodically.

10. Contact Information

For any privacy-related queries, reach out to dataprotection@proxelera.com